H&T is committed to assisting and supporting its global customers. Being it technical, pre-sales or post-sales needs, H&T’s professional will strive to resolve all kinds of issues. H&T’s professionals, with their real-world experience and expertise, offer various support programs, based on the network analysis, design and careful planning. H&T’ Professional Services team offers world leading best practices to address your technical and business requirements including networks migration, consolidation and optimization. Aiming at maximizing the revenue and profitability, our experts will work with you to devise the most appropriate solutions, aiming to realize the most cost effective solutions.
Service Philosophy: "Good faith, high efficiency, high quality and innovation"
Customer Service&Technical support Tel.:0755-86197637,15712000724
Working time:9:00 to 18:00 Customer
Service Mailbox: a[email protected]
Technical support: [email protected]
Transport of goods
Can select the transportation form of aviation, railway and highway according to different products and delivery time. In emergency customer can also use express and door to door, but the relevant costs shall be indicated in the contract.
Tracking service
1、After the goods are sent out, we pay attention to the logistics and transportation of the goods until the goods are delivered to your hands in good condition and on time, you can contact us if you have any questions, and we will give you attentive and satisfactory service.
2、After receiving the goods, if there are quality problems or usage problems, please contact us in time, our technical and after-sales specialists will be 7 × 24 hours one-on-one to answer and solve your problems.
3、Regularly do customer return visit at a later stage, in order to meet the needs of customers in the use of the product.
Service commitment
· Each equipment provided by the Company to the user shall be in the original package and contain the necessary accessories and materials, including the installation and operation manual of the equipment.
· Provide the necessary technical guidance to the user during the installation and system commissioning of the network equipment.
· The customer request will be answered within 24 hours
· 90% of customer complaints properly handled within 72 hours
· User is entitled to life-long service · User can get technical support and free technical training at any time
